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Life Sciences
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Leading organizations in the life sciences industry are transforming the way they run their business with Salesforce CRM and custom solutions from Model Metrics. In an industry characterized by stringent privacy regulations, customized reporting requirements, and the need for offline access for an increasingly mobile workforce, Model Metrics delivers innovative, high-value solutions that meet our clients’ unique needs. We offer implementation and integration services to extend the value of Salesforce CRM, as well as custom development that leverages the Force.com platform. Our team of experts provides the business process knowledge, implementation experience, and development expertise to get you up and running in a matter of weeks so that you can focus on what’s really important: growing your business. Model Metrics is uniquely positioned to help firms in the life sciences industry manage their sales force automation, call center operations, and other business critical processes, such as clinical trials, reimbursement management, payer and provider management, and expense reporting, all on the best-in-class Cloud Computing platform from salesforce.com.
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Implemented Pharma2GO for Service, an elegant offline solution for Salesforce CRM, to enable Medtronic field reps with the ability to manage service calls for diagnostic equipment.
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Implemented Salesforce CRM for Abbott Molecular to enable a customer-centric approach to managing physician relationships, including call reporting.
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Implemented Pharma2GO for Allergan to enable on site reimbursement management faster and more cost effectively. |
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For Medtronic, replaced existing portal with a customized solution from salesforce.com for physicians, nurses and customers alike. The portal provides easy access to critical information, including streaming video. |
Global call center deployments utilizing Salesforce Service and Support to manage customer call registration and tracking, troubleshoot customer complaints, and provide multi-channel support for physicians and customers. Implementations include custom user interfaces, full CTI integration, and integration with the client’s data warehouse to incorporate all relevant customer information into one centralized location for quick and easy access by the customer service agent.
A solution specifically designed field sales representatives to manage customer accounts on site. Pharma2GO for Field Sales is available either online or offline for Salesforce CRM and delivers all core functionality to manage customer accounts in real time, on site. The solution includes sample management, a digital sales aid (DSA), and signature capture, as well as a consolidated interface to simplify offline data entry and distribution, easy access to reporting and data analysis including TRx and NRx integration, and auto-synchronization of offline data.
A solution specifically designed field service representatives to manage customer accounts on site. Available either online or offline and built using Adobe Flex and AIR with Salesforce CRM, the solution delivers ease of use and offline functionality to field reps. Pharma2GO for Field Service includes a consolidated interface to simplify offline data entry and distribution, the ability to automate paperwork completion to comply with internal and regulatory requirements, easy access to reporting and data analysis, and auto-synchronization of offline data once an internet connection is restored.
Pharma2GO for Provider & Reimbursement Management
Pharma2GO for Provider & Reimbursement Management extends traditional CRM to include payer information as well as both internal and external survey capabilities. It is flexible enough to map to any specific business processes and designed to create a streamlined process for end users. Pharma2GO allows field reps to enter new information on-site while data is top of mind, present custom dashboards to physicians that are interactive and up to date with real-time reimbursement data, and track the multiple facilities that a physician is associated with.
We understand the importance of a centralized database to consistently and easily access customer information, and can ensure the seamless migration of your critical data from legacy systems. Using the Force.com platform, we will integrate Salesforce to other critical business systems, including your existing business applications such as Excel, ACT!, and Access as well as backend systems including Oracle and SAP, to create a complete solution that offers a unified view of the business and serves as a single source of truth.
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2GO - Pharma Offline Solution for Sales, Service, & Reimbursement Management
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