The world is changing before our eyes. Just reminisce on your life five years ago, three ago or even last year! Facebook, Twitter, iPad’s….these were not part of our personal lives let alone part of our work lives. Our social life is changing fast and it is not limited to what we do outside … read the whole post
Tree Hugger for Chatter
By: | May 4, 2011 | Leave a comment
I love paper! In particular, I love legal pads. My process is to have a dedicated legal pad for each customer I service, 8 – 10 in total. Of course there is also a To Do legal pad and two or three others for various disciplines I manage. A rugged / reinforced bag is necessary … read the whole post
Gaming the Call Center
By: | April 19, 2011 | Leave a comment
Creating energy in a call center has always been a challenge. Of course you can give extra incentives for certain KPI’s, but oftentimes those incentives result in only a temporary upswing in agent motivation and performance, and may even have adverse effects. What if we looked at the entire idea of incentives differently? What if … read the whole post
Shift of Power
By: | March 3, 2011 | Leave a comment
Not only is The Big Switch by Nicholas Carr an enjoyable read but it is also extremely pertinent in today’s IT world. The book reviews a paradigm shift which occurred through the industrial revolution where manufacturing facilities built and maintained their own power generation engines. This started with water-driven power wheels on the riverbank … read the whole post
Remembering Dreamforce 2010
By: | December 12, 2010 | Leave a comment
Dreamforce this year was similar to past shows: exciting, a source of breaking news, and unbridled energy. But the scale of this year's show really set it apart from the past. As we understand it, there were nearly 28,000 attendees, an increase of nearly 50% on the year before. To say Salesforce is on a … read the whole post
Communication Overload
By: | October 24, 2010 | Leave a comment
How many times have we heard, both in our personal and business lives, that good communication is key factor to success? Sometimes this idea is discussed casually and never acted upon. Despite the lack of attention that communication sometimes receives we have never had more opportunities, both personal and professional to ‘stay in touch’. Smart … read the whole post
A Two-Hour Chatter Application
By: | October 1, 2010 | (1) Comment
I get bored. When I get bored I code. Here’s an example: Two hours later I had this: Which is all about this: This is my two hour Salesforce Chatter Air Application. Its simple enough functionality wise, all it does is: Login into Salesforce using Username, Password, and Token Allows a user with the Chatter … read the whole post
Salesforce.com Chatter is Transformational
By: | October 1, 2010 | Leave a comment
Have you ever had an experience where you see a new product and think, “I wish I would have thought of that.” This tends to happen when we see something that is so simple and so obvious, yet so remarkably useful that we can’t imagine how we got along with out it. Leonardo da Vinci … read the whole post