Service Cloud

With Salesforce CRM Customer Service and Support, companies can quickly reduce the cost of their customer support operations and significantly improve customer satisfaction.  Model Metrics can help your company extend that value even further by customizing Salesforce Customer Service and Support to fit your service organization and providing tailored service applications to meet your unique business needs.  

Using the Force.com platform, our team will integrate Salesforce Customer Service and Support not only with your existing telephony infrastructure and back-office applications, but also with open Web communities such as Facebook and Twitter, allowing you to engage with customers in new ways.  We can also provide your business with powerful customization by using Apex code to create new business logic and Visualforce to control user interface. 

Model Metrics continues to help clients move their service organizations to the cloud, allowing them to provide their customers with faster, more customized service across every channel from the call center to the social web, and we can help you achieve similar results within weeks.  

Integrate With Complementary Cloud Computing Technologies