Training & Change Management

User training, change management, and support are critical elements to the success of any CRM initiative. Different than other business systems, CRM users often have not had access to enterprise applications the way other employees have, and are not used to changing their processes to incorporate technology. Accordingly, a training strategy to empower users on proper usage of CRM applications, as well as their responsibilities, is necessary at all levels of the organization. This is why a well planned and implemented training strategy is critical for a successful CRM deployment.

Training should not be an afterthought with CRM implementations. The human factor in CRM dictates that budget allocated for training should reflect its importance in the overall CRM deployment strategy. After all, it is less expensive and easier to invest in properly training employees at the beginning of a deployment, versus re-training system users after they have developed bad habits or experienced the frustration of figuring it out on their own. Additionally, deploying a CRM project without training end users early on can generate significant resistance to the new system, reducing its ROI. There is a better way, and we can show it to you.

Got Salesforce? Get Certified!
Are you ready for salesforce.com success? If your company has invested in salesforce.com or if you’re a salesforce.com Administrator what better way to protect and grow your investment than to get trained and certified with salesforce.com?

Model Metrics, a Premier Consulting Partner, is authorized to teach you and prepare you for your upcoming salesforce.com Certification.
We offer these classes at the following locations:

The following classes are offered at all locations:

ADM 201 for Enterprise Edition and Unlimited Edition
4 Days
$3,000** The Certification Exam is included in the price of the course

Who Should Take this Course?
Administration Essentials is designed for new system administrators responsible for the setup, configuration, and maintenance of their organizations’ Salesforce applications. Other groups that benefit from this course include power users, sales operations, and IT managers. Administrators of Unlimited or Enterprise Edition should take ADM 201; administrators of Professional Edition should take ADM 202. Register here>>

ADM 301 for Enterprise Edition and Unlimited Edition
5 Days
$4,000** The Certification Exam is included in the price of the course

Who Should Take this Course?
This hands-on course is designed for advanced administrators who have used Salesforce for at least 3 months and/or have completed the ADM 201 Administration Essentials course. Although the course covers advanced Salesforce components that require coding at a high level, no coding experience is necessary for the hands-on exercises. Register here>>
 

If you’ve got any questions, please call us at 312.587.3037 or email us at sales@modelmetrics.com.