Salesforce.com Service & Support

Service
With Salesforce’s Service Cloud 2, companies can quickly reduce the cost of their customer support operations and significantly improve customer satisfaction.  Model Metrics can help your company extend that value even further by customizing Service Cloud 2 to fit your service organization and providing tailored service applications to meet your business needs. 

Using the Force.com platform, our team can integrate Service Cloud 2 with your existing telephony infrastructure and back-office applications, as well as open Web communities such as Facebook and Twitter, allowing you to engage with customers in new ways.  We can also provide your business with powerful customization by using Apex code to create new business logic and Visualforce to control user interface.

Model Metrics continues to help clients move their service organizations to the cloud, allowing them to provide their customers with faster, more customized service across every channel from the call center to the social web, and we can help you achieve similar results within weeks.

Perfect Call
For many call centers, the time spent navigating various screens, views and tracking interactions significantly decreases productivity and increases opportunity cost. Model Metrics has developed a solution for these issues called Perfect Call.

Salesforce.com Service & Support Customers