Customer Relationship Management

Model Metrics is a Premier Consulting Partner of Salesforce with more than 1,300 successful implementations ranging from traditional Salesforce automation to the most complex custom application development projects.  

Our business process and technical experts are well versed in requirements development, solution design, application development, data management, and change management, providing our clients with a complete implementation solution.

Salesforce.com Benefits

  • Proven CRM success with over 82,000 companies leveraging the platform today
  • Low cost, low risk – entire solution is cloud-based, meaning there’s no software or service to buy – Salesforce CRM is pay-as-you-go
  • Complete solution includes feature-rich solutions for marketing, sales, service, partner management and community management
  • Fast results because your IT organization no longer has to drain resources on low value, high cost tasks and is freed up to focus on innovation

Customer Relationship Management Service Offerings

 

Portals
Model Metrics Pure-Cloud Portals provide complete integration between your company’s public Web site and your CRM system. With custom web portals built by Model Metrics, you have the ability to track customer activity, automate portions of customer service, and create and update public web content – such as product pricing- from within salesforce.com.

eCommerce
Model Metrics can help you launch rapid development and deployment of your e-commerce website, track customer activity, and create public web content among other offerings using Amazon Web Services and the Force.com Sites.

Marketing
Salesforce CRM Marketing aligns sales and marketing around a central platform for collaboration, providing a single source of truth for all account activities to ensure no lead is lost. This ensures that your marketers’ hard work is translated into tangible revenue for the business.

Sales
Salesforce CRM Sales is the award-winning service used by companies around the world to grow revenue and increase customer satisfaction. Known as the sales tool that reps love to use, it empowers companies to manage people and processes more effectively, pursue more business in less time, and close more deals.

Service
With Salesforce CRM Customer Service and Support, companies can quickly reduce the cost of their customer support operations and significantly improve customer satisfaction.  Model Metrics can help your company extend that value even further by customizing Salesforce Customer Service and Support to fit your service organization and providing tailored service applications to meet your business needs.