PerfectCall

Maximize inside sales and service efficiency on Salesforce CRM!

 
              

 

What is PerfectCall? 

PerfectCall is a contact center productivity suite that uniquely compliments Salesforce CRM to optimize the efficiency of your outbound calling efforts. PerfectCall is built using Force.com Visualforce and Adobe Flex and AIR to create rich yet efficient user interfaces designed to minimize clicks and optimize the user experience for Salesforce CRM .

PerfectCall includes all the features you’d expect from a premier contact center interface. Users have pre-defined call lists with automated dialing to increase call volumes and eliminate misdials. The efficiency of the interface enables auto-capture of call details, set up for the next call, pop-up screens for intelligent upsell/cross-sell, and real-time reporting to both increase and improve efficiencies by minimizing manual efforts dramatically.

Why do I need PerfectCall?

For most contact center initiatives, the amount of time lost navigating different screens and views and tracking interactions involves too many clicks, which significantly decreases productivity and increases opportunity cost. This results in a poor customer experience and relatively poor agent utilization. 

PerfectCall focuses on increasing and streamlining call automation and improving productivity for your outbound or inbound dialing efforts within Salesforce.com. With pre-defined queues, auto-dial, and an amazingly efficient interface that consolidates all information needed to make an intelligent call into one screen, users spend less time looking for information and more time resolving cases or creating new sales leads. 

With the option of real-time dashboards, PerfectCall not only delivers a superior customer and user experience, but results in immediate return on investment. 

How does PerfectCall work?

PerfectCall leverages on Adobe’s cutting edge Flex and AIR technology to deliver an extremely rich and efficient user interface on top of the industry-leading Salesforce CRM and soft phone. With PerfectCall, the on-the-clock auto-dialer automatically queues up the next call while loading prescribed information onto the agents’ desktops before the connection is made. Call timing is completely customizable to ensure a perfect balance between efficiency and comfort.

With the option of real-time dashboards, PerfectCall not only delivers a superior customer and user experience, but results in immediate return on investment.

What are the benefits?
 

  • Less time between calls and more calls per hour
  • Increased first call resolution or lead conversion rates
  • Fewer miss-dialed calls
  • Fewer clicks per call
  • More efficient call outcome tracking
  • Increased agent productivity and satisfaction
  • A better customer experience

What edition is right for me?

  • PerfectCall for Inside Sales – for contact centers responsible for creating pipeline for a sales organization
  • PerfectCall for Customer Service – for contact centers servicing existing customers and focused on delivering 100% customer satisfaction
  • PerfectCall Real-Time Dashboards – for contact centers seeking up-to-the-minute performance measurement

How do I get PerfectCall?

Call us. We are more than happy to discuss your specific questions. We can be reached at (312) 587-3037. Our Contact Center and CRM experts are available to assist you. Or email us at info@modelmetrics.com.