A Goodbye Note To An Ex Lover There is obviously a lot of press and research about how smartphones and tablets are changing industries. We are fortunate enough to be at the forefront of this trend and see amazing changes every day in the clients we help “mobilize”. However, as I look at the broader … read the whole post
BIG Data Force
By: | November 1, 2012 | (1) Comment
Last month I had the pleasure of attending my 9th Dreamforce in San Francisco; my 6th as part of the professional services ecosystem. Each year, there are emerging technologies or themes for the conference that create a buzz among conference-goers like new application features, a new “cloud”, a new acquisition, the emergence of the platform, … read the whole post
Our Mobile and Social Innovation on Show at #DF12
By: | September 14, 2012 | Leave a comment
We hope everyone is gearing up for what’s going to be an exciting time at salesforce.com’s Dreamforce 2012 conference next week (www.dreamforce.com) at Moscone Center in San Francisco. We are hosting a number of sessions and want to share some highlights in the hopes that you will join us. Custom Apps and Large Volumes of … read the whole post
Politics and Listening
By: | August 13, 2012 | Leave a comment
I read about the Twitter political index via “the Web’s Psychic” on the Daily Dish with some interest. The index tracks Twitter sentiment about Barack Obama and Mitt Romney – not just about them, but about how they rate to the topics of the day that Twitter tracks. It works like instant poll information – … read the whole post
Deep Thoughts on the Human-Social Connection: Social Objects
By: | July 30, 2012 | Leave a comment
The Internet has always led the way for innovation – for its openness and democratic indifference to authority. When the world was busy passing memos from one desk to another, the Internet gave us email. When telephone lines were crossing the Atlantic, the Internet gave us VOIP calls. Today when we are finally getting used … read the whole post
The Cloud Threatens the Art of Procurement
By: | June 6, 2012 | Leave a comment
The article written by Barb Darrow April 2nd supports what has already been happening well in advance of Gartner’s “report”. In summary, Garter is recommending to those IT groups who have not embraced cloud services to start doing so before your company hires someone who will. Those that stood and watched the trains leave the station … read the whole post
3rd World Innovation
By: | May 21, 2012 | (1) Comment
Scarce resources drive innovation and creativity. Years ago all computing resources lived on mainframes and were controlled by the “DP” department. DP (Data Processing) was IT before the computers processed information, back then it was all just data. But mainframes were expensive, and tightly controlled, charged back to departments by processing cycle and only the … read the whole post
Three Best Practices to Overcome the Hurdles of Making Your Customer Support Center Social
By: | May 9, 2012 | Leave a comment
It amazes me that 70% of companies still ignore what their customers are saying on Twitter. However, I also know firsthand that call center executives do not want social activity monitoring to lead to more tickets or cases in their tracking systems. Making your call center social doesn’t have to be hard. One of the main tenants … read the whole post
Waterfall’s Demise and Agile’s Rise
By: | May 2, 2012 | (1) Comment
Waterfall is broken. Logically speaking it makes perfect sense: first, gather all of your requirements and document them fully. You do this so you know what to build and what you’re building. Then build it and test. As long as your documentation is right and you never stray from it, you’ll deliver a solid product. … read the whole post
Fix It In the Mix
By: | December 16, 2011 | Leave a comment
There is a saying in audio recording which has become a bit of a cliched pun: “We’ll fix it in the mix.” If anyone has ever spent time in a recording studio you have probably heard this. The advent of digital music production has made it much easier to fix mistakes during the mixing/editing process, … read the whole post
Model Metrics Experiences Six-fold Growth in Customer Demand for Mobile Cloud –
By: | November 1, 2011 | Leave a comment
Cepheid, C.H. Briggs, Elkay Manufacturing and hundreds of Model Metrics customers harness the power of cloud computing on the latest tablets and smartphones CHICAGO – November 1, 2011 –ModelMetrics, the leader in cloud computing services for the enterprise, today announced significant momentum in its mobile practice with hundreds of customer projects focused on deploying cloud … read the whole post
So You Want to Be a Salesforce Admin…
By: | October 19, 2011 | Leave a comment
And Why Not? What more noble cause is there to be leading your company in? Salesforce.com (SFDC) has changed the way people and companies interact with software. The Salesforce.com platform is not just software hosted in the cloud, but has become a platform for companies and individuals to design their own software that integrates with their core CRM quickly … read the whole post
Using Customer Service as a Differentiator
By: | October 18, 2011 | (1) Comment
As the Service Cloud practice lead at Model Metrics, I tend to take a more critical look at a company’s service and support process when I’m a customer. My recent attempt to purchase home Internet service left me scratching my head. I started out the company’s website as usual. After finding a special online only deal, … read the whole post
Model Metrics Partners with Leading Molecular Diagnostics Company to Help Eye Care Professionals Improve the Management of Age-related Macular Degeneration Patients –
By: | October 12, 2011 | Leave a comment
Model Metrics’ customized cloud application enables Arctic Diagnostics to focus on its mission to help physicians identify the leading cause of blindness in the U.S. CHICAGO – October 12, 2011 – Model Metrics, the leader in cloud computing services for the enterprise, today announced the success its customer, Arctic Diagnostics, is achieving by running its … read the whole post
Model Metrics Lifts the Barriers to Enterprise Cloud Mobilization
By: | October 5, 2011 | Leave a comment
Expanded services make enterprise cloud mobilization a reality with deployment accelerators and support for any platform using any device; New Digital Sales Aid for iPad application transforms sales for customers; Cloud services leader’s mobile projects grow by 600 percent CHICAGO – October 5, 2011 – Model Metrics, the leader in cloud computing services for the … read the whole post
Model Metrics Identifies Top Five Enterprise Cloud Computing Priorities
By: | August 22, 2011 | Leave a comment
Cloud mobilization, social technologies and a “sky is the limit” approach to app development drive cloud services in 2011 CHICAGO – August 22, 2011 – Model Metrics, the leader in cloud computing services for the enterprise, today identified the top five enterprise cloud computing priorities for 2011, based on more than 150+ enterprise customer projects … read the whole post
Victories with Cloud Technology Projects
By: | August 9, 2011 | Leave a comment
I was flipping aimlessly through channels last weekend and I stopped on a NASCAR race (go ahead and insert your joke here). I’m usually not a racing fan, but I was captivated by some of the drama as the race was nearing its end. As I watched events unfold, I started to think about what … read the whole post
Model Metrics Announces Platinum Sponsorship of Dreamforce 2011
By: | August 9, 2011 | Leave a comment
Enterprise cloud services leader to showcase social enterprise and cloud mobilization expertise The cloud computing event of the year will showcase how businesses can tap into the power of social, mobile and open technologies to become social enterprises CHICAGO – Aug. 9, 2011 – Model Metrics, a leader in cloud computing services for the … read the whole post
Model Metrics Recognized for its Growth and Success –
By: | July 6, 2011 | Leave a comment
Cloud services leader named to the Red Herring 100, Chicago’s 101 Best and Brightest Companies to Work for, and as a finalist for the Cloud Computing World Series CHICAGO – July 6, 2011 –Model Metrics, the leader in cloud computing services for the enterprise, today announced industry recognition for its growth and success. The company … read the whole post
Maybe We’re Not So Forgiving… The Proof Is In The Numbers
By: | June 15, 2011 | Leave a comment
If you get into a confrontation or disagreement with a family member in most cases you’re willing to forgive and forget. The same cannot be said for our relationships with our brands. It’s funny how we’re less likely to forgive brands or individuals representing a brand even though our interaction with them will be short and … read the whole post
Model Metrics’ Customer Ingram Micro Wins CIO Magazine’s CIO 100 Award
By: | June 9, 2011 | Leave a comment
Selected for the innovation and success of the Ingram Micro Cloud website, developed and deployed with the help of Model Metrics CHICAGO – June 09, 2011 – Model Metrics, the leader in cloud computing services for the enterprise, today announced that customer Ingram Micro Inc. (NYSE: IM) has been named a recipient of IDG’s CIO magazine’s 2011 … read the whole post
Model Metrics’ CEO Adam Caplan Receives Kellogg Alumni Rising Entrepreneur of the Year Award
By: | June 2, 2011 | Leave a comment
Award recognizes Kellogg alumni building successful high growth entrepreneurial ventures CHICAGO – June 2, 2011 – Model Metrics, the leader in cloud computing services for the enterprise, today announced that CEO Adam Caplan has received the Kellogg Alumni Rising Entrepreneur of the Year Award. The award recognizes Kellogg alumni who are currently building successful high growth … read the whole post
Pay By the Hour or Bring Your Own?
By: | May 24, 2011 | Leave a comment
Today Amazon made a big announcement, the availability of Oracle as an option for their Relational Database Service (RDS). What does this mean for the Enterprise?
Tree Hugger for Chatter
By: | May 4, 2011 | Leave a comment
I love paper! In particular, I love legal pads. My process is to have a dedicated legal pad for each customer I service, 8 – 10 in total. Of course there is also a To Do legal pad and two or three others for various disciplines I manage. A rugged / reinforced bag is necessary … read the whole post
Gaming the Call Center
By: | April 19, 2011 | Leave a comment
Creating energy in a call center has always been a challenge. Of course you can give extra incentives for certain KPI’s, but oftentimes those incentives result in only a temporary upswing in agent motivation and performance, and may even have adverse effects. What if we looked at the entire idea of incentives differently? What if … read the whole post
Leading Cloud Services Specialist Abandons the Cloud
By: | April 1, 2011 | (2) Comments
It is with great sadness that today we announce our decision to transition our business out of the cloud. Please know that this was not a decision we took lightly. Since our founding more than seven years ago, we’ve never bought a server, we don’t have a data center in any way, shape or form, … read the whole post
Be A Technology Visionary
By: | March 31, 2011 | Leave a comment
As much as I have always loved technology and held a deep appreciation for how technology can be used to solve business problems, I have always been fascinated by what is coming next. I have never considered myself a technology visionary, but I don’t feel bad saying so because I’m in pretty good company. … read the whole post
Some Thoughts on Gamification
By: | March 20, 2011 | Leave a comment
There seems to be a lot of industry buzz lately around the concept of “gamification”, and the idea is basically one of applying game mechanics to the world of business to motivate employees or customers. Bunchball has done a really nice job with their Gamification 101 white paper of illustrating how gamification can work in … read the whole post
Integration 2.0 – One Is The Loneliest Number
By: | February 8, 2011 | Leave a comment
 Integration has always been the unseen yet critical driver for any platform implementation. One truly is the loneliest number, especially when it comes to standalone SaaS platforms. Integrate 2, 3, 4 platforms to the mix and then you have something a consolidated 360 degree view of your business. As business units continue to expand … read the whole post