Senior Manager

Position Objective
The role of the “Senior Manager” (part of the Strategic Account Management or “SAM” team) is to help develop Tier 1 accounts and prospects into referencable clients that generate in excess of one million dollars of revenue per year for the firm.  Senior Managers are engaged from the pre-sales process through delivery of enterprise Cloud Computing services to large, Fortune 500 organizations.  They must be able to demonstrate and leverage prior experience to bring strategic solution offerings into these accounts. They also must be able to develop relationships with the key executives on both the IT and business side, as well as the executive management team at the clients to which they are assigned. 

The primary objective of the Senior Manager is to drive 100% customer satisfaction. To achieve this, they must be able to develop a “trusted advisor” relationship with key decision makers with each client. This relationship should transcend the relationship of the underlying technology vendors vying for business or that have established business in the account. 

The Senior Manager will be staffed as the engagement manager on all projects in the accounts to which they are assigned.  As such, they should be viewed by the client as the top escalation point within the firm for all sales and delivery issues and will assume overall responsibility for the success of sales and delivery of solutions in the account.  Beause of the roles breadth, they will work closely with both the sales and delivery teams to set revenue/profit targets and then work with these teams to achieve those objectives.

Knowledge, Experience and Skills (Required)
Must be a big picture thinker and bring a successful track record of building strong relationships based on trust and respect within both the IT and business side of organization. Must know how to build, guide, manage, mentor and motivate teams in addition to setting and delivering upon revenue and profit targets at a very high level.

Must demonstrate the ability to intercede and adjudicate critical sales and delivery issues/impasses.   Must be able to command a group audience and lead discussions such as:

  • Cloud Computing strategy sessions
  • CRM road mapping
  • Executive level requirement gathering sessions

Must have a minimum if 15 years of experience in sales & delivery of services with Fortune 1000 companies.   Must bring top-notch consulting/ relationship management skills and a deep appreciation of cloud computing tools, techniques, systems and solutions.  Should possess in competencies any of the following:

  • Customer Relationship Management
  • Software-as-a-Service
  • Infrastructure-as-a-Services
  • Platform-as-as-Service
  • Business development in professional services and/or management consulting. 
  • Vertical expertise is a plus

If you fit this description, please send an email with your resume and a description of how you would fill this role to hr@modelmetrics.com