The well-publisized outage of EBS on multiple availability zones in the US-EAST-1 Region of AWS last week kicked off some excellent blog posts from companies who, through robust architectural choices, managed to weather the storm quite well. It lasted five days, it’s been called the worst cloud computing disaster ever, and Amazon’s communications strategy didn’t exactly shine, but it has presented … read the whole post
It’s Not Broken. You’re Just Doing It Wrong.
By: | April 21, 2011 | (2) Comments
Okay, so the title is a bit harsh. I was intrigued by the rather excellent post over at the blog Il y a du thé renversé au bord de la table, [Rant] Web development is just broken. Yoric makes the argument that web developers are forced to deal with too many “nightmares” that have very … read the whole post
Gaming the Call Center
By: | April 19, 2011 | Leave a comment
Creating energy in a call center has always been a challenge. Of course you can give extra incentives for certain KPI’s, but oftentimes those incentives result in only a temporary upswing in agent motivation and performance, and may even have adverse effects. What if we looked at the entire idea of incentives differently? What if … read the whole post
Model Metrics Named “Cool Vendor” by Leading Analyst Firm April 18 -
By: | April 18, 2011 | Leave a comment
Vendors selected for the “Cool Vendor” report are innovative, impactful and intriguing CHICAGO – April 18, 2011 – Model Metrics, the leader in cloud computing services for the enterprise, today announced it has been included in the list of "Cool Vendors" in the Cool Vendors in Application Services, 2011 report by Gartner, Inc.[1] According to … read the whole post
iOS Enterprise MDM Configuration Capabilities
By: | April 6, 2011 | (4) Comments
Thought I’d put together an easy to reference list of the various things that can be configured by an enterprise Mobile Device Management administrator for iOS: Password Required No Repeating/Ascending/Descending Characters Require Alphanumeric Minimum Password length Minimum number of non-alphanumeric characters required Maximum password age (1-730 days) Auto-lock (1-5 minutes) Password History (1-50 Passwords) … read the whole post
Word of Clout
By: | April 4, 2011 | Leave a comment
What is clout? The term has been around for a long time and while the definition hasn’t changed, the meaning of clout has changed dramatically. In 2004, if I had a bad experience in a restaurant and wanted to vent I would – in this order – call the manager, mention it to friends in … read the whole post
Leading Cloud Services Specialist Abandons the Cloud
By: | April 1, 2011 | (2) Comments
It is with great sadness that today we announce our decision to transition our business out of the cloud. Please know that this was not a decision we took lightly. Since our founding more than seven years ago, we’ve never bought a server, we don’t have a data center in any way, shape or form, … read the whole post