Reid’s Cake Analogy

Model Metrics is fortunate enough to work with three really interesting – and really different – companies in the Cloud Computing space: Salesforce.com, Amazon Web Services and Google App Engine. The question I get most often is “What’s the difference?” It’s a fair question, so let me answer it using a food analogy.* Amazon Web … read the whole post

CRM Training is for Smarties

Bill Kalma

Companies taking on a CRM initiative, whether it a new concept or simply a new system, wisely leverage outside help for technical expertise and strategic best practice. Each situation, organizational culture, and level of readiness presents its own unique set of circumstances, but there are some universal truths when it comes to implementing CRM. One … read the whole post

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